A bank account is required to start making payments with Alt Thirty Six. Credit and debit card payments are not currently supported.
A compliant and legal digital payments provider similar to PayPal or Venmo.
Simply register for an Alt Thirty Six account and link your bank account, and immediately start making purchases.
There are a number of ways to register! You can register on the Alt Thirty Six site, at any participating dispensary location by receiving an SMS text or on their website!
No, Alt Thirty Six does not require a social security to register and start making purchases. We only require a few basic pieces of personal information (name, address, phone) to register for an account.
Extremely. Alt Thirty Six uses the same banking service as most major mobile wallets that supports all national and local banks in North America.
Alt Thirty Six enables transactions of up to $500 a day with basic customer information. If a customer makes a purchase of more than $500 a day, we will require additional identification from the customer.
No. Alt Thirty Six does not charge customer transaction fees.
Transactions will post to your checking or savings account within 1 business day.
You can login to your account and view your previous purchases made using Alt Thirty Six.
Transactions are processed by 36money.
Yes, we take your privacy very seriously, and all personal information and purchase history is protected.
If a transaction is declined, it may be due to insufficient funds or if you have tried to make more than 1 purchase within a few minutes for the exact same amount, this would result in a transaction getting blocked to make sure there is no fraud on the account.
Exchanges and refunds depends on the store policy. If a store wants to run a refund, this can be made by giving your phone number to the merchant and they can look up the transaction to issue the refund request. Refunds are processed and posted to your account typically within 3-5 business days depending on your bank. Sometimes merchants also prefer to refund in cash.
Yes, you can use with any merchant that accepts Alt Thirty Six online, mobile or in store.
Send us an email! We will let your favorite location know their customers want to pay with Alt Thirty Six. In your email include, the dispensary name and state. If you’d like to include your name and number we’ll enter you into a drawing for a discount at your favorite dispensary once they start using Alt Thirty Six.
You can find locations accepting Alt Thirty Six on our website.
Yes. Some dispensaries offer express lanes for those that pay ahead with Alt Thirty Six so you can skip the line!
No, Alt Thirty Six only facilitates the payment between the merchant and end customer.
As long as Alt Thirty Six has the proper licensing in another state, purchases are enabled at participating merchants.
Alt Thirty Six only supports ACH payments at this time, where you’ll need to link your bank account to start making payments. When federal regulations change towards legalization, we will be able to enable credit and debit card payments at that time.
Alt Thirty Six doesn't have an app, it’s all web-based. To login to your account you can go to payments.alt36.com.You can add an Alt Thirty Six shortcut icon to your home screen, that looks like an app. On your mobile phone in the web browser, you can choose to add www.payments.alt36.com to your home screen.
Please contact firstname.lastname@example.org, it’s possible your payment was not successfully collected and got rejected. Our support team can confirm the status of the payment and next steps.
Login to your account by going to payments.alt36.com click the Profile button, you will then see “My Credits: $XX” towards the top of the screen.
When you go to make a payment, you’ll receive a payment link via SMS text, click the link and login to your account, below the Bank dropdown, click the Credits dropdown and slide the circle all the way to the right to apply your credits. You can apply some or all of your credits to the payment. Agree to terms and select the Pay button to complete the payment. Your bank will be debited for the total amount of the purchase less the credits you applied. All payments will show as 36money on your bank statement.