Term of Service
CUSTOMER ADDITIONAL TERMS OF SERVICE
Last Updated: [11/03/2019]
These Customer Additional Terms of Service (“Additional Terms”) apply to your access to and use of the Services (including the Platform) in your capacity as a customer. These Additional Terms apply in addition to, and not in lieu of, the Terms of Service. By clicking “I Accept” or by accessing or using the Services as a customer, you agree to be bound by these Additional Terms and all other terms, policies, and guidelines applicable to such Services, including, but not limited to, the Terms of Service. If you are using the Services on behalf of a business or entity, that business or entity accepts these Additional Terms. Capitalized terms used but not otherwise defined herein have the meanings ascribed to such terms in the Terms of Service.
1. Customer Account.
In addition to the account security and other requirements set forth in the Terms of Service, the following terms will also apply to your use of a customer-specific account (“Customer Account”). You may make payments to 36money contracted merchants via the Platform using your linked bank account. Your bank account information will be collected and securely stored in 36money partnered third party financial data aggregator’s database. Your transaction history will be accessible via the Platform.
We may, at our discretion, impose limits on the amount of transactions you may conduct using the Services. These limits may change from time to time in 36money’s sole discretion. Please contact us at firstname.lastname@example.org for questions regarding any limits.
When your checking account is used as a funding source, you are requesting that a third-party ACH processor (“ACH Processor”) initiate on your behalf an electronic transfer from your bank account. For these transactions, the ACH Processor, and not 36money, will make electronic transfers (via the Automated Clearing House (“ACH”) of NACHA - The Electronic Payment Association (“NACHA”)) from your bank account in the amount of your purchase via the Platform. You agree that such requests constitute your authorization to the ACH Processor to make the ACH transfer, and once you have provided your authorization for the transfer, you will not be able to cancel the electronic transfer and the ACH Processor may resubmit any ACH debit you authorized that is returned for insufficient or uncollected funds, except as otherwise provided by NACHA’s ACH rules, or applicable law. If you choose to use the ACH functionality, you will be subject to the ACH Processor’s terms of service and any related agreements, and you acknowledge and agree that 36money will have no liability related to or arising from such ACH transaction.
You should confirm that your checking account contains funds sufficient to cover the amount needed for the purchase in order to complete the transaction. This will help you avoid overdraft or other fees your financial institution may charge.
You will not be charged a fee to use the Services, provided that this may change at any time, in which case you may be notified of such change via email or notification sent to your 36money account. Any fees or changes thereto will become effective immediately for transactions entered into as of the effective date. You acknowledge and agree that you may be subject to third-party fees, such as reversal fees, or ACH (defined below) insufficient fund fees that a bank may charge if your payment is rejected.
4. Refunds, Reversals and Chargebacks
Payments may be invalidated and reversed by us if, among other reasons, we sent the payment to you in error, the funding transaction is declined or reversed, the payment was unauthorized or unfunded, the payment was rejected/declined by your originating bank because of non-sufficient funds (NSF), or if the payment was for activities that violated any agreement with us.
As the sender of a payment that is later invalidated for any reason, you may be liable to us for the full amount of the payment and we may recover the amount of the payment (plus any fees) from you. We may recover the amount of the payment from the sender of an invalidated payment in our discretion (subject to applicable law). For example, if you send a payment funded by a bank account and the bank informs us it cannot cover the payment due to a lack of funds or a dispute, we may hold you liable for the payment, or if you were the recipient of that payment, we may reverse that payment from your account to cover the liability.
When recovering the amount of an invalidated payment from you, we may apply any money sent to you on 36money, request that you add money to your account for the amount of the payment and apply that money to amounts owed. If you continue using your 36money account when you have amounts owed to us, you authorize us to combine amounts owed to us with any debit or transaction sent from your account, and/or we may:
- engage in collection efforts to recover such amounts from you; and
- place a limitation or take other actions on your 36money account.
If you believe that a payment initiated with your 36money account was not authorized, then you must notify us immediately, even if you (or someone else) disputes the transaction with the card issuer or originating bank.
5. Customer Background Screening.
You acknowledge and agree that as part of our Anti-Money Laundering procedures, you will be collected information to satisfy the Know Your Customer requirements. This means that we may request information from you due to a specific identification requirement or watch list screening process. Each customer spends anything above $500 in a single day prompts 36money to conduct additional background screening procedures, including Identification and social security number verifications.
6. Receive Electronic Communications.
You acknowledge and agree that by applying for a 36money account, you will receive and view communications, notices, verification code, statements and other communications (collectively, “Disclosures”) from 36money and its affiliates, Alt Thirty Six relating to your eligible 36money accounts electronically by any of the following means:
- Text to your mobile phone number (which may include a link to the customer signup portal),
- To your email.
Receiving Texts and emails. In order to receive electronic communications, you must ensure that the primary mobile phone and/or email address that you provide us is your valid, current phone number or email address, and you are able to receive at that address texts or email communications containing transaction receipts or confirmations, verification code are available for viewing and storing or printing by you. You agree to promptly update your email address by updating your Account profile if your email address changes. You acknowledge that our ability to notify you of the availability of communications is contingent on the validity of mobile phone number and email address in our records. If your mobile phone or email address is no longer valid, we reserve the right to determine your Account is inactive. You will not be able to conduct any transactions in your 36money account until you update your mobile phone number or email address in your account profile.
You acknowledge and agree that by providing your mobile phone number or email address to 36money and its affiliate, Alt Thirty Six, you will be receiving marketing materials and security information from us, such information may include product and service updates, industry news, our events, activities and offers, information about our business, account security alert, account verification code and personnel and tips.